Lifeline Phone Program

If you are on a budget and have not been able to afford phone or broadband service, MetroNet is committed to helping qualified individuals pay for phone or broadband service through the Lifeline Program.

In order to receive the Lifeline discount for phone service, you must subscribe to a flat rate residential local exchange service. In order to receive the Lifeline discount for broadband service, you must subscribe to our Lifeline Internet service. The service must be at your principal place of residence and must be your only Lifeline service. Additionally, you must certify that you are the head of your household and that you are currently receiving assistance from one of the following programs:

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance or Section 8
  • Tribal-specific Programs
  • Veterans Pension and Survivors Benefit Programs

You may also qualify if your annual income is at or below 135% of Federal Poverty Guidelines. If you qualify under the Federal Poverty Guideline, you must submit proof to MetroNet. You may not be listed as a dependent on another person’s tax return.

After MetroNet receives your completed application, an effective date will be established for your discounts to begin. You must notify MetroNet when you are no longer eligible for Lifeline Service.

MetroNet verifies a random sampling of customers annually to determine eligibility status by sending a verification letter and a new application. If a customer is identified as ineligible, he or she will be notified that Lifeline will be discontinued.

For further information, please contact customer service and a MetroNet representative will be happy to answer your questions.

To download the Lifeline application, click here.